NFP Repair Policy
- All requests must be emailed to firstname.lastname@example.org
- All Exclusive Samples purchases are considered FINAL SALE and are not eligible for return
- Estimates for cost of repair will be provided via email
- Proof of purchase must be provided.
- Repairs will only be accepted within 90 days of original purchase of full price items
- All repairs are at the discretion of NFP in cases of manufacturer defect
- NFP is not responsible for repairs on items that have excessive wear or do not follow care instructions
- Please allow 6-8 weeks for processing and repair
- The customer is required to arrange and pay for shipping charges (roundtrip)
- For international shipping, duties and taxes are sole responsibility of customer
- An assessment will be made with respect to the nature of the damage, if approved:
1. Merchandise must be shipped within 5 business days of receipt of RA number 2. Tracking number must be provided 3. Please allow 2-4 weeks for completion of repair 4. It must be noted that not all repairs will be accepted due to the custom nature of each style and limited availability
DEFECTS Return shipping of defective merchandise will be paid for by NFP, if notified within 14 days of receiving goods DAMAGES Return shipping of damaged merchandise will be paid for by NFP, if notified within 14 days of receiving goods REASONS A REPAIR/RETURN REQUEST MAY BE REJECTED:
1. Sufficient information is not provided: - Photos of merchandise not provided - Merchandise is past two seasons - No available spare parts 2. Significant wear and tear 3. Damage was unrelated to a production or quality issue 4. Exclusive styles may not be returned
RETURN SHIPPING INSTRUCTIONS
- Please pack each item with adequate padding to prevent additional damages in transit. NFP will not be held responsible for damages caused by negligence.
- The provided return authorization number must be visibly written on package.
- Be sure to include at least one copy of the completed and approved returns authorization form inside package.
Any return without prior authorization or the provided return authorization number clearly marked onthe outside of each package will be refused and returned to the sender.